Our Return & Exchange Policy

Assalamualaikum Wr. Wb.,

Dear valued customer,

Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction.

Our return policy follows the Sunnah — we believe in fairness, honesty, and making things right for our customers.

General Terms

  • We accept returns and exchanges within 15 days of purchase.
  • Please allow 5–6 working days to process your return or exchange request.
  • Items must be in their original condition — unused, unwashed, and with all original packaging and accessories intact.
  • Proof of purchase (order confirmation or receipt) is required for all return/exchange requests.
  • Delivery charges are non-refundable.

Eligible Reasons for Return

  • Product received is damaged or defective.
  • Wrong item delivered.
  • Product does not fit your bike seat as expected (size/compatibility issue).
  • General dissatisfaction with the product — we stand behind our quality and want you to be happy.

Non-Returnable Items

  • Items that have been used extensively, washed, or altered.
  • Products returned after the 15-day window without prior approval.
  • Items missing original packaging or accessories.
  • Delivery charges

Exchange Policy

  • If you received a defective or wrong item, we will send a replacement at no additional cost.
  • If you wish to exchange for a different variant (e.g., Normal to Tailbone), the exchange is subject to stock availability.
  • Delivery charges for exchanges may apply depending on the reason for return.

Refund Policy

  • Refunds are processed once the returned item has been received and inspected.
  • Approved refunds will be issued via the original payment method or bank transfer within 5–7 working days.
  • Cash on Delivery (COD) orders are refunded via bank transfer — please provide your account details when submitting your request.

How to Initiate a Return or Exchange

  1. Fill our Return From
  2. Provide your order details (name, order number, and reason for return).
  3. Our team will guide you through the next steps and arrange pickup if applicable.

We truly value your trust in Comfort Kraze. Our goal is to make every ride more comfortable, and we will always do our best to make things right. JazakAllah Khair for your patience and understanding.

Comfort Kraze Team
📞 +92 329 2043242
🌐 comfortkraze.pk